Account & Data Deletion
This page applies only to the hummOut app (the activity-discovery app described on this website). Individual hummOut products — such as PanchVeda, hummPrep, Jaap108, and LaunchReady — are separate apps with their own privacy policies and, where relevant, their own account deletion instructions.
How to delete your account
You can delete your account directly in the hummOut app:
- Open the hummOut app and go to Settings → Account → Delete Account.
- Confirm the deletion when prompted.
If you can't use the in-app option — for example, because you no longer have the app installed — email support@hummout.com with the subject line "hummOut Account Deletion Request" from the email address associated with your account, so we can verify the request.
What gets deleted
When your account is deleted, we permanently remove:
- Your profile information (name, photo, bio, and your phone number, date of birth and gender if you added them);
- Events you created, your RSVPs and join requests for other events, and any notes you wrote for your attendees;
- Event cover images you uploaded;
- Identity verification documents you submitted (government ID photos and selfies) and their review records;
- Push notification tokens, notifications and notification settings;
- Reports and moderation history tied to your account; and
- Your customer record with our subscription provider, RevenueCat.
Events you host
If you delete your account while hosting upcoming events, those events are cancelled and everyone who RSVP'd is notified.
Subscriptions
Deleting your account does not cancel a Circle membership billed through Google Play or the Apple App Store. Cancel it in your store's subscription settings.
What may be retained
Some information may be retained for a limited period after deletion where reasonably necessary, such as:
- Records required to comply with legal, tax, or regulatory obligations;
- Information needed to investigate fraud, abuse, or a security incident;
- A one-way cryptographic hash tied to your account, retained only if your account was suspended at the time of deletion, solely to prevent creating a new account to evade that suspension — this hash cannot be reversed to identify you and is not linked to any other retained data; and
- Aggregated or de-identified data that no longer identifies you.
Retained information is kept only as long as necessary for these purposes and is not used to reconstruct your deleted profile or activity history.
Processing time
Deleting your account in the app takes effect immediately. Email requests are typically processed within 30 days, and you will receive a confirmation once your account and associated personal data have been deleted.
Contact
For questions about this process, email support@hummout.com.